Contact Center

Darwill’s Contact Center team can manage inbound and outbound calling or text messaging to customers and prospects, along with providing excellent customer service, and much more. Our in-house Atlanta-based bilingual call center takes care of all your needs.

With the help of our call center, you will see a higher return on investment (ROI) when coupled with your omnichannel campaign. We’ll work with you to find the right pricing model based on your budget. Plus, our staff is available during the times your consumers are shopping most.

Save time and money by outsourcing to Darwill while gaining a partner that helps you obtain leads.

Our high-quality inbound and outbound contacting services are customized to your business goals. Acting as an extension of your business, all staff members are trained to handle industry specific calls with existing customers and prospects.

We’ll keep consumers engaged, answer their questions, and reach out to them when needed.

Inbound Answering Services

Nurture every prospect and existing customer relationships with a dedicated communications team.

Inbound business and marketing calls
Inbound text messaging
Capture every customer
Campaign specific greetings
No mishandled leads
Log appointments directly into your business management software
Confirm appointments through text, email, and call

Outbound Call Services

We are here to make outgoing calls to third parties such as customers and prospects. All staff members are specially trained in outbound services across industries.

Outbound prospect phone calls
Outbound database calls
Appended mail file for premium cell and landline numbers through approved data vendors
Modeled data paired with proven scripts
Calls focused on sales, lead generation, appointment bookings, renewal of services, fundraising, and more

Additional Call Center Capabilities

CRM integrations
Custom scripting
Recordings and transparency to all inbound and outbound calls
Access to direct mail campaigns
Auto dialing
Retention campaigns
Facebook lead management
Appointment confirmation

To make the Contact Center a seamless extension of your business, all agents and managers receive ongoing training and each call is reviewed to keep agents accountable.

Missed Contacts

Industry-leading abandonment rate (under 3%) during normal business hours. All abandoned calls or those received outside of normal business hours are called back at first availability. Contact Center operating hours are flexible based on scale and opportunity.